Mayo Clinic Patient Experience

For this project, the team was tasked with improving a part of the physical patient experience at the Mayo Clinic facility in Jacksonville.

Mayo Clinic Patient Experience

For this project, the team was tasked with improving a part of the physical patient experience at the Mayo Clinic facility in Jacksonville.

Mayo Clinic Patient Experience

For this project, the team was tasked with improving a part of the physical patient experience at the Mayo Clinic facility in Jacksonville.

CLIENT

Mayo Clinic

Role

Project Manager

Service

Service Design / Interior Design

CLIENT

Mayo Clinic

Role

Project Manager

Service

Service Design / Interior Design

CLIENT

Mayo Clinic

Role

Project Manager

Service

Service Design / Interior Design

Project Overview

Understanding the challenge

To immerse ourselves in the patient experience, we visited the Mayo Clinic Jacksonville facility, spoke with relevant stakeholders and created user archetypes and comprehensive journey maps.

Designing a seamless experience

During our design process, we developed multiple iterations of potential solutions and created physical prototypes. We then refined our concepts based on testing and feedback.

Align

Design

Deliverables included moodboards, floorplans, renderings, walkthroughs, and FF&E selections. Though this project is currently under NDA, feel free to reach out to learn more!

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